Contact Us

Contact Us

For product questions, order updates, payment questions, shipping help, return requests, or privacy requests, please email us at service@auroravivid.com.

To help us assist you faster, include your order number, the email used at checkout, a brief description of the issue, and clear photos if your request relates to a damaged, defective, or incorrect item.

Support Scope

• Order status and tracking questions.
• Product information before purchase.
• Changes requested shortly after an order is placed.
• Return, refund, replacement, or exchange requests.
• Privacy, data access, deletion, or opt-out requests.

All customer support is handled by email so every request can be documented and reviewed with the correct order details.