Privacy Policy

Privacy Policy

This Privacy Policy explains how AURORAVIVID collects, uses, discloses, and protects personal information when you visit or shop on auroravivid.com. By using our site, you agree to the practices described in this policy.

Information We Collect

  • Contact and order information you provide, such as name, email, delivery details, billing details, and order contents.
  • Account information if you create or use a customer account.
  • Payment-related information processed by secure payment providers. We do not store full card numbers on our own systems.
  • Device, browser, usage, and cookie information collected when you interact with the site.
  • Support messages, return requests, product questions, and other communications you send to us.

How We Use Information

  • To process payments, confirm orders, fulfill purchases, and provide delivery updates.
  • To respond to customer service requests and manage returns, refunds, exchanges, or replacements.
  • To improve our website, product selection, checkout experience, and fraud prevention practices.
  • To send transactional emails and, where permitted, marketing messages or promotional updates.
  • To comply with legal, tax, security, dispute, and platform requirements.

Sharing Information

We may share information with service providers that help operate our store, including ecommerce platforms, payment processors, shipping partners, analytics providers, advertising partners, fraud prevention tools, email providers, and customer support tools. These parties are expected to use information only as needed to provide their services or as otherwise permitted by law.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functioning, remember cart activity, support checkout, analyze site performance, prevent fraud, and improve advertising relevance. You can manage cookie settings through your browser or applicable privacy tools.

Data Retention

We keep personal information only as long as reasonably needed for order processing, support, legal compliance, accounting, fraud prevention, dispute resolution, and business records.

Your Rights

Depending on your location, you may request access, correction, deletion, portability, restriction, or opt-out of certain uses of personal information. To make a request, email service@auroravivid.com. We may need to verify your request before acting on it.

Children's Privacy

Our site is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

Contact

For privacy questions, email service@auroravivid.com.